🔒 Privacy Policy

At hwplug ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (hwplug.store) and services.

1. Information We Collect

Personal Information

When you use our service, we may collect:

• Account Credentials: School name, username, and password for educational platforms (Sparx, Seneca, Educate)
• Login Method: Whether you use Google login or manual login
• Contact Information: Snapchat username (if you contact us for support)
• Payment Information: Processed securely through Stripe (we do not store credit card details)

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, products viewed
• Device Information: Browser type, operating system, IP address
• Cookies: We use cookies to maintain login sessions and track site analytics

2. How We Use Your Information

We use the information we collect to:

• Complete homework assignments on your behalf using your provided credentials
• Process payments and manage transactions
• Communicate with you about your orders and provide customer support
• Monitor and improve our service quality and performance
• Prevent fraud and ensure service security
• Comply with legal obligations and enforce our Terms of Service

3. How We Protect Your Information

We implement industry-standard security measures to protect your data:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Temporary Storage: Login credentials are only stored temporarily during homework completion and are deleted immediately after
• Secure Servers: Our servers are hosted on secure cloud infrastructure with regular security updates
• Access Control: Only authorized personnel have access to backend systems
• Payment Security: All payments are processed through Stripe's PCI-compliant payment gateway

4. Data Retention

We retain different types of data for varying periods:

• Login Credentials: Deleted immediately after homework completion (typically within 24 hours)
• Order Information: Retained for 90 days for customer support and dispute resolution
• Payment Records: Retained for 7 years to comply with UK tax and accounting regulations
• Usage Analytics: Anonymized data retained indefinitely for service improvement

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service Providers: Stripe (payment processing), hosting providers, and analytics services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Serve relevant advertisements through Google AdSense

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Services

Our website integrates with third-party services:

• Stripe: Payment processing (see Stripe's Privacy Policy)

These third parties have their own privacy policies, and we encourage you to review them.

8. Your Rights (GDPR Compliance)

If you are located in the UK or EU, you have the following rights under GDPR:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us via Snapchat at @homework5003.

9. Children's Privacy

Our service is intended for students aged 13 and above. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our service or provide any personal information. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

For users aged 13-18, we recommend obtaining parental consent before using our service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK and EU data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Snapchat: @homework5003
Website: hwplug.store